Find quick answers to common questions about FreshCart
We partner directly with local farmers and perform daily quality inspections. Our cold-chain delivery ensures products stay fresh from farm to doorstep.
Yes. You can easily change delivery frequency, product selection, or pause your subscription through your FreshCart dashboard.
We accept Mobile Money (MTN, Airtel), debit/credit cards, and bank transfers. All payments are secure and encrypted.
If your order is incomplete or damaged, contact us within 12 hours and we’ll refund or replace the item.
We deliver across Kigali and are expanding rapidly. Use our app or site to check current delivery zones.
Yes. The minimum order for delivery is RWF 5,000. Orders below this amount may be subject to additional fees.
Deliveries are made daily between 8 AM and 9 PM. Subscriptions can be scheduled weekly, bi-weekly, or monthly.
Yes, you can cancel or pause your subscription at any time before the next delivery cycle begins.
You will receive SMS/WhatsApp updates with tracking information and estimated arrival times.
Yes, we provide tailored solutions for offices, restaurants, and events. Please contact our sales team for more info.
Still have questions? Contact our support team